When in any job it is vital that you have the correct tools and equipment to carry out the task in hand to the level it needs to be completed to. In some jobs it may be physical tools that you require in others it may be software that is needed or even physical training. Without these, we can easily stumble and not complete tasks needed or complete them to an inadequate level.

For example, a receptionist may be required to take calls, pass on messages, and divert calls and record information that is being left with them on a system. Without an adequate customer relations management software package this may be very hard. If messages are just left on pieces of paper on desks, it is easy for them to get missed or thrown away. If the company invests in a software package to allow all of this functionality then the receptionist will be able to communicate with other members of staff more defiantly. This will not only reduce issues with customers not being contacted back but can also mean that the receptionist can do the job quicker.